Crisis Response Team

When it comes to police interaction with those who suffer from mental illnesses, the Cheektowaga Police Department is paving the way in Western New York. In May 2012, the Department created a Crisis Response Team which is patterned after the nationally accepted Memphis Model of Crisis Intervention Teams. Since the creation of the team, twenty-six (26) officers have received forty (40) hours of advanced training in dealing with those who are affected by mental illness. These officers are all NYS Certified Crisis Intervention Team officers.

The goals of the team include reducing the number of times officers involuntarily transport individuals under the Mental Hygiene Law, reducing the use of force against those with mental illnesses, avoiding unnecessary arrests of those suffering mental illnesses, and providing better care to those in need. These goals are being accomplished by partnering with local treatment providers and support agencies in the community and linking those in need with the providers. These partnerships include Crisis Services and NAMI Buffalo.

The work being done in Cheektowaga is affecting the entire region. To date, there are now over one hundred (100) certified Crisis Intervention Team officers in Western NY and six (6) other departments in the area have also created Crisis Intervention Teams. Cheektowaga Police Officers have assisted with the training and certification of all of those officers.

The Cheektowaga Police Department has received recognition for their work in this field:



Chief Zack accepting the President’s Award from NAMI (National Alliance on Mental Illness) Buffalo, in September 2014.


The Crisis Response Team leader is Lt. Gould, who was recognized by the Department of Psychiatry, at SUNY at Buffalo.



Lt. Brian Gould presented with Kristen Adduci of Crisis Services at the 2013 NAMI New York State conference.


Their presentation provided attendees with information on how to start Crisis Intervention Teams in their communities.



Chief Zack participating in the 2014 Men Who Cook event, a yearly fundraiser for Crisis Services.



NAMI Buffalo:

Crisis Services:

CIT International:

Video describing crisis intervention teams:



Other Agencies Train in Mental Health: Article
San Antonio treats Mental Health: Article

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